Knowledge Management: Managing Tacit Knowledge in the Pharmaceutical Sector
Including Maintenance Management Case Examples

Knowledge Management: Tacit knowledge and know-how is inherently difficult to manage. It is derived from experience and can be hard to define or write down. As a result, it is not easily available to organisations when the person with that particular knowledge is not present. It is often lost to an organisation when an experienced person leaves or retires. This is true of many functional areas in the Pharmaceutical sector, including maintenance management and IT. The challenge for organisations is to capture and leverage that knowledge for competitive advantage.

The Lean Water and Energy Skillnet will be be present at Future in Pharmaceuticals, at Croke Park, Dublin on 24 February 2016. We will be running the Managing Tacit Knowledge Workshop. Participation in this knowledge management workshop is free, but is limited and on a first come, first served basis. Attendees will need to reserve their places in advance either by email or by clicking here to complete registration.

Learning outcomes

Upon successful completion of the workshop, participants will be able to:

  • Articulate the concept of tacit knowledge and its importance in pharmaceutical manufacturing and maintenance management settings
  • Identify and evaluate the drivers of and barriers to knowledge sharing, seeking, capture and access within their organisation
  • Propose interventions for their organisation to improve its tacit knowledge readiness


  • What is tacit knowledge
  • Knowledge sharing, seeking, capture and access
  • Measuring tacit knowledge readiness
  • Case Study: Reducing mean time to repair in a manufacturing setting
  • Drivers of and barriers to tacit knowledge sharing, seeking, capture and access
  • Organisation interventions to improve performance